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General Terms and Conditions of Sale
1. Brand and Intellectual Property
2. Links to the Website
3. Warning on Contents
4. Commercial Policy
5. Conclusion of the Contract and Payment
6. Discounts and promotions
7. Gift Cards
8. Delivery Methods and Times
9. Non-EU Countries
10. Right of Withdrawal
11. Non-Conforming or Missing Products
12. Privacy
13. Cookies
14. Access to the site and Intellectual Property
15. Applicable Law and Resolution of Disputes
General Conditions
These General Conditions of Sale govern the contractual relationship between the User (hereinafter also “Customer”) and Borgo delle Tovaglie S.r.l. (hereinafter also BDT or “the company”) for the purchase of the products offered through the online store accessible at www.borgodelletovaglie.com (hereinafter, the “website”).
By accessing the Website, the User confirms that he/she fully accepts these General Conditions, in the version in force at the time of the order, which Borgo delle Tovaglie may update at any time. It will be the User's responsibility to check the current General Conditions before proceeding with the purchase.
The products purchased on the Website are sold directly by Borgo delle Tovaglie S.r.l., with registered office in Via Farini 33/A, 40124 Bologna, Italy, registered with the Bologna Chamber of Commerce, C.F. and VAT number 04316250374, PEC: borgodelletovaglie@pec.it, Fully paid-up share capital €50,000.
For any need relating to the General Conditions, you can contact Customer Service by writing to: info@borgodelletovaglie.com
1. Brand and Intellectual Property
The Borgo delle Tovaglie brand is the exclusive property of Borgo delle Tovaglie S.r.l.
Any reproduction, in whole or in part, of the contents of the Website without written authorization is prohibited. This includes, but is not limited to, images, texts, logos, graphics, colors, layouts, production processes and any other distinctive elements.
2. Link to the Website
The insertion of links to this Website is permitted only with the prior written authorization of Borgo delle Tovaglie S.r.l.. Such authorization may be granted at the discretion of the company and will be subject to the condition that the link does not harm the image, name, trademarks or activity of Borgo delle Tovaglie, nor does it imply in any way an unauthorized association, approval or sponsorship.
Borgo delle Tovaglie S.r.l. reserves the right to revoke said authorization at any time and without the need for motivation, by simply sending a written communication to the author of the link.
The company declines all responsibility for the content, services, security and correctness of third-party websites that may be connected via hypertext links, even if authorized.
3. Content warning
3.1 Nature of the products
To give the best service to our customers the Tablecloths, Curtains, Bedspreads, Duvet Covers, Bed Sheets are expressly handcrafted in Italy following each order.
The sizes in the website for these products are provided for reference only. They are useful for choosing the right size and for determining the prices, valid for size brackets indicated, but do not correspond to standard or already made products.
Do not hesitate to contact us for any help or ask for sizes not present online, it will be a pleasure for us to help you choose the right product.
3.2 Images and Product Appearance / Sample Request
The photographs on the website are taken by professional photographers to best represent fabrics, textures, and finishes; however, they are for illustrative purposes only. Please note that color perception may vary depending on the device used, ambient lighting, and screen display rendering: such differences do not constitute a product defect.
For custom-made products, in case of doubts regarding color rendering or fabric weight, it is possible to request a sample by selecting the appropriate option from the drop-down menu on the product page.
3.3 Artisan Production and Tolerances
The choice of an artisanal, made-to-order production for each customer implies that:
slight color variations may occur between different production batches. For this reason, we recommend placing a single order for all items you wish to match, in order to ensure maximum uniformity;
the dimensions listed on product pages are indicative and may be subject to standard production tolerances.
Such variations do not constitute a defect in the product.
3.4 Errors or omissions
While Borgo delle Tovaglie undertakes to keep the Website updated and accurate, it does not guarantee the absence of errors, omissions or the continuous availability of the products. In the event of incorrect or unavailable items, an alternative product or a refund will be proposed.
3.5 User Responsibility
The use of the website is under the User's responsibility: Borgo delle Tovaglie is not liable for direct or indirect damages resulting from the use of the website, computer problems, viruses or loss of data.
The User is responsible for the safekeeping of his/her login credentials to the website. Any improper use will be attributable to the User.
4. Commercial Policy
The sale through the website is intended exclusively for end consumers.
Borgo delle Tovaglie reserves the right not to process orders that do not comply with its commercial policy.
These conditions do not apply to professionals. The conditions of sale for professional customers will be provided, at the discretion of Borgo delle Tovaglie, by sending a specific request accompanied by all the details relating to the company and the business carried out to "info@borgodelletovaglie.com".
5. Conclusion of the Contract and Payment
5.1 The purchase is completed with the electronic sending of the order form by the User. The Website will automatically send confirmation of receipt of the order via email.
5.2 By sending the order, the User declares to have read and fully accepted these General Conditions.
5.3 The accepted payment methods are: Bank transfer, Credit Card, PayPal, Klarna.
5.4 Orders are put into production upon receipt of payment. No changes to the order can be requested subsequently.
5.5 In the event of unavailability of the product, an alternative or refund will be proposed.
5.6 At its sole discretion, Borgo delle Tovaglie reserves the right not to accept the order, in particular in the event of non-payment, unavailable products, previous unpaid payments or any irregularity.
5.7 Orders not paid within 7 days will automatically be considered cancelled.
5.8 Issuing the invoice:
- Italian customers may request an invoice at the time of placing the order,
- Foreign customers must notify their invoicing request by writing to info@borgodelletovaglie.com prior to completing the online purchase.
Please note that the issuance of an invoice entails waiving the rights and protections granted under consumer protection regulations and cannot be requested after the order has been submitted.
5.9 Any notes related to the order may be entered in the designated comment field in the shopping cart, in Italian, English, or French.
5.8 Issuing the invoice:
- Italian customers can request an invoice when ordering,
- foreign customers must notify the need for an invoice to info@borgodelletovaglie.com before making the online purchase.
The issuing of the invoice implies the waiver of the application of the legislation provided for the protection of the consumer and cannot be requested after sending the order.
5.8 Any notes relating to the order can be entered in the appropriate space in the cart in Italian, English or French.
5.9 Prices are in Euros and include VAT if applicable.
6. Discounts and Promotions
- Discount codes must be entered exclusively before finalizing the order.
- Discounts and promotional codes are not retroactive: they cannot be applied to orders already placed.
- It is not possible to cancel and reformulate an order to benefit from a discount.
- Discounts are not cumulative, unless otherwise explicitly indicated.
7. Gift Card
The Borgo delle Tovaglie Gift Card is the perfect gift for those who wish to give the freedom of choice with a touch of style. The recipient will be able to freely choose their favorite items from our online collection.
Purchasing a Gift Card is simple: just add it to the cart, like any other product.
You will receive a unique code via email within 24 working hours. This code represents the real value of the Gift Card and is strictly personal: it must be communicated only and exclusively to the recipient of the gift.
Rules of use:
- Valid for 12 months from the date of purchase.
- Valid for a single order.
- Cannot be combined with other discount or promotional codes.
- Does not cover shipping costs.
- The Gift Card code must be entered in the "Discount Code" field at checkout.
- It is not refundable under any circumstances.
8. Delivery Methods and Times
8.1 Estimated delivery times
The expected delivery times starting from the receipt of payment are:
• 10 working days for deliveries in Italy
• 15 working days for the European Union
• 20 working days for destinations outside the EU
These times are purely indicative and in no way binding.
8.3 Delivery Restrictions
Deliveries are made, by the best couriers, from Monday to Friday during working hours.
Upon receipt, the User is required to verify:
• the correspondence of the products to the transport documents
• the integrity of the packages
any anomalies must be indicated in the courier's delivery document, late reports will not be considered valid.
In the event of an incorrect address, recipient's absence, or refusal of delivery, all additional costs — including storage fees, return shipping, reshipment charges, potential customs duties, and any other applicable expenses — shall be entirely borne by the User.
After 30 days without resolution, Borgo delle Tovaglie reserves the right to retain both the products and any amounts already paid, also reserving the right to claim further amounts if the costs are not fully covered.
8.3 Delivery Restrictions
Deliveries are not made to PO boxes or incomplete addresses.
8.4 Shipping Responsibility
Borgo delle Tovaglie cannot be held responsible for delays, damage or loss that occur during transport, nor for disruptions caused by force majeure events or malfunctions of the Internet network. The responsibility for shipping falls exclusively on the courier in charge, carefully selected but operating independently.
9. Non EU countries
Any import duties, customs clearance fees or brokerage fees, including any other additional costs, are the sole responsibility of the Customer. Ref Incoterms DAP: Delivered At Place. It is advisable to check with the local customs authorities before purchasing.
10. Right of Withdrawal
10.1 – The legislation
Pursuant to Legislative Decree 206/2005 (“Consumer Code”), the Customer who purchases as a consumer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the goods.
Pursuant to Art. 59, letter c) of the Consumer Code, the right of withdrawal is not provided for goods made to measure or clearly personalized.
All items made to customer specifications cannot be returned or refunded, unless proven non-conformity or defect.
10.2 – Custom-made products
A central element of Borgo delle Tovaglie's policy is the creation of custom-made products.
Tablecloths, Curtains, Bedspreads, Duvet Covers, Sheets are made expressly following each order, handcrafted in Italy, for these products the right of withdrawal cannot be exercised.
10.3 Return and refund procedure
Send an email to info@borgodelletovaglie.com within 14 days of receipt (the date of collection by the courier will be valid) indicating:
- as the subject "Request for right of withdrawal"
- the number and date of the order
- your personal references
- the list of items you intend to return.
The return of multiple products belonging to the same order must be made in a single solution.
The transport documents must indicate the User's name, the order number and the indication that it is a "Return for Right of Withdrawal".
If the Right of Withdrawal is applicable, the products can be returned via courier to:
Borgo delle Tovaglie S.r.l. – Via Salvador Allende 1/F – 40069 Zola Predosa (Bologna) – Italy
The products must be returned intact, unused and unwashed, in the original packaging.
The return is at the user's expense and reponsibility.
Borgo delle Tovaglie will check the returned products upon acceptance and, if compliant, will refund the amount due as soon as possible and in any case within 30 days of receipt.
The refund will only concern the value of the returned products. Shipping costs, customs or other charges will not be refunded. In the event that there are costs not covered by the customer, these will be deducted from the value of the returned products.
If the right of withdrawal is not applicable, BDT will notify the Customer.
If the products are nevertheless returned by the Customer without BDT's prior approval, the Customer must promptly arrange for the pickup of the products by their own courier at the following address:
Borgo delle Tovaglie S.r.l. – Via Salvador Allende 1/F – 40069 Zola Predosa (Bologna) – Italy.
If the Customer fails to collect the products within 30 (thirty) days of the notification, Borgo delle Tovaglie reserves the right to retain both the products and any amounts already paid.
10.4 The Gift Card cannot be refunded under any circumstances.
11. Non-Compliant or Missing Products
11.1 Non-Compliant Products
If the User detects alleged defects of conformity on the products, he/she must notify it immediately by following the following procedure:
Send an email to info@borgodelletovaglie.com indicating
- as the subject “Complaint for Non-Conformity”
- the number and date of the order
- your personal references
- the list of items you intend to return
- a detailed description, accompanied by images, of the alleged defects.
The return of multiple products belonging to the same order must take place in a single solution.
Borgo delle Tovaglie will evaluate the report and, if founded, will proceed at its discretion, depending on the specific situation, to intervene to resolve the non-conformity, to replace it or to agree with the customer a partial compensation or a refund.
The products must be returned intact, unused, unwashed, in the original packaging.
Borgo delle Tovaglie will not accept the complaint if it is evident that it is not responsible for the reported problem or if the characteristic reported as defective is considered a characteristic of the purchased product, with particular reference to the tolerance in color and size.
Any unauthorized returns will not be accepted.
The Customer must arrange for the products to be collected by their courier as soon as possible at:
Borgo delle Tovaglie S.r.l. – Via Salvador Allende 1/F – 40069 Zola Predosa (Bologna) – Italy.
In the event that the Customer does not collect the products within 30 (thirty) days of the return, Borgo delle Tovaglie reserves the right to retain both the products and the amounts paid.
11.2 Missing products
Any missing products must be notified to the carrier in writing upon delivery, reports at a later time will not be accepted.
12. Privacy
Personal data are processed in accordance with EU Regulation 2016/679 (GDPR).
The information is used exclusively to provide the requested services.
13. Cookies
The site uses technical and analytical cookies. You can disable them via your browser.
14. Intellectual Property
All content on the site is protected by copyright. Reproduction without authorization is prohibited.
15. Applicable Law and Competent Court
These conditions are governed by Italian law.
For any dispute arising from this contract concluded with a consumer:
- the court of residence or domicile of the consumer is competent, if located within the European Union.
- for customers residing outside the EU, the territorial jurisdiction will be determined in accordance with the regulations in force and in the absence of mandatory provisions, the exclusive court will be that of Bologna (Italy)."
For other users, the Court of Bologna is competent.