Terms and Conditions

8. Guarantees and delivery times

8.1 The essential characteristics of the products are presented on our Website. The images of the products offered for sale on the Website may not exactly correspond to the real ones in terms of finishes and colors, also due to the typical differences between internet browsers , monitors and devices used.

8.2 The products are usually handcrafted; slight alterations in color and manufacturing irregularities are therefore due to the artisanal production method and stylistic choice and are not to be considered a defect:
- production batches may have slight variations in colors, we therefore suggest to order together products that must be combined.
- sizes in the Website are subject to the usual tolerance. For simplicity and completeness, the measurements are also indicated in inches.

8.3 Borgo delle Tovaglie products are for the most part handcrafted in Italy and for these the words "handcrafted in Italy" compare in the product sheet on the Website. The majority of the products are expressly made for each customer following the order.

8.4) The estimated delivery times from receipt of payment are: 10 working days for Italy; 15 working days for Europe; 20 working days for the rest of the world. These times defined on the basis of the deliveries made are to be considered purely indicative and not binding and in any case subject to fortuitous events and force majeure events.

8.5 Deliveries are made from Monday to Friday, during business hours.
At the time of delivery, the user is required to verify that the delivery documents and identification tags correspond to the order placed, that the number of packages corresponds to that indicated in the delivery document and that the packages themselves date intact. Any damage or non-conformity detected must be immediately reported indicating it in the delivery document. The User will not be able to contest delivery problems, do not indicate in the delivery document.
If a shipment is returned for non-delivery due to incorrect or incomplete information provided by the User or delivery not received (for absence or rejection by him), Borgo delle Tovaglie will contact the User to notify him of the problem occurred and to inform him of the additional costs at his expense for a new delivery attempt: all costs related to the return of the goods and the new delivery are borne by the User, whether it’s shipping costs, customs or other.
If the User fails to pay the aforementioned costs within 30 days of notification, Borgo delle Tovaglie reserves the right to withhold the products ordered as well as the sums already paid for them.

8.6 Borgo delle Tovaglie will not deliver to post office boxes.

8.7 Borgo delle Tovaglie assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the Internet network, in the event that it fails to execute the order within the foreseen times . Borgo delle Tovaglie is not responsible for the work of the courier who transports the goods both in the event of delay in delivery and damage to the same.

9. Payments

9.1 The payment methods accepted on the Website are: Bank Transfer, Credit Card, Paypal, installment payment Klarna.

9.2 The order is considered confirmed only after Borgo delle Tovaglie has received the full amount of the order.

9.3 Prices are subject to updates. Each User is advised to check the price of each item before submitting the order.

9.4 The prices on our Website are expressed in Euros.

9.5 Discount code: enter any discount code before submitting the order. For technical reasons it is not possible to apply a discount to an order already submitted.

9.6 Discounts cannot be combined.

10. Non-EU countries

For destinations outside the EU, any import duties, customs clearance taxes or brokerage fees, including any additional costs, will be considered the sole responsibility of the recipients. In this regard, it should be noted that Borgo delle Tovaglie operates according to the contractual term DAP: Delivered At Place.

For Users outside the EU, it is advisable, before completing the purchase, to contact their local customs authorities in order to become aware of all the costs associated with the purchase.

11. Right of Withdrawal

11.1 Pursuant to art. 52 of the Italian Consumer Code, the Customer who is not satisfied with his purchase on the Website has the right to withdraw from the contract within fourteen (14) days from the date on which the product was delivered and this without giving any reason.

11.2 All costs related to the return (shipping, any customs costs, etc.) are borne by the User.

11.3 It is not possible to cancel an order for customized products. Customized products are products that are totally or partially different from the products on the Website at the time of the order, in size, color or other caracteristic.

11.4 It is not possible to cancel an order for products purchased in promotion. For promotional products we mean all products purchased, at a lower value than the official price list thanks to discounts, promotional codes or any other facility applied temporarily or permanently.

11.5 The Gift Card cannot be refunded under any circumstances.

11.6 Return instructions:
a) The User must send a written notification to info@borgodelletovaglie.com with his request to exercise the "right of withdrawal", indicating: the order number, the items being returned and possibly the reason for the return: this last, optional, information will help us to offer you an improved service in the future.
b) The products must be returned intact: they must not have been in any way used, washed, damaged, mistreated or otherwise modified in their characteristics, they must be in their original packaging and with the identification tag still attached.
c) in the event that the User intends to return multiple products that are part of the same order, these must be returned in a single shipment;
d) The name of the User, the order number and the indication that it is a return due to the exercise of the right of withdrawal must be indicated in the transport documents.
e) the products must be returned exclusively by courier to:
Borgo delle Tovaglie S.r.l., Via Colombo 6 / a, 40069 Zola Predosa - Bologna (Italy)
within fourteen (14) days from the date of receipt; the date of taking charge of the courier will be the reference.

11.7 If the Right of Withdrawal has been exercised following the methods and terms indicated, the refund will be made as soon as possible and in any case within thirty (30) days from the date of receipt of the return. The refund only concerns the returned products: delivery, customs and any other ancillary expenses are not refundable.

11.8 If the procedures for exercising the Right of Withdrawal are not respected, the return will not be accepted.
In this case, Borgo delle Tovaglie will notify the User by e-mail of the non-acceptance of the return.
The User will have the right to collect the products at his own expense, at: Borgo delle Tovaglie S.r.l., Via Colombo 6 / a, 40069 Zola Predosa - Bologna (Italy).
In case the customer refuses to return the product or in any case he fails to collect it within 30 days from the date of notification, Borgo delle Tovaglie reserves the right to withhold the products as well as the sums paid for them.

12. Non-Conforming or Missing Products

If the user detects alleged lack of conformity on the products received and wants to request their replacement or reimbursement, he must follow the following procedure:

1) The User must send in writing to info@borgodelletovaglie.com as soon as possible from the receipt of the order, their "Return for discrepancy", indicating :
1 - the order number;
2 - the items to be returned;
3 - a detailed description, accompanied by images, of the alleged defect.

Borgo delle Tovaglie may request additional information and images to identify and analyze the defects denounced and confirm or not its responsibility.

If Borgo delle Tovaglie confirm its responsibility for the discrepancy found, Borgo delle Tovaglie will be entitled to:
- agree with the customer a price reduction without package of items;
- decide whether to proceed with the product substitution or the refund and whether or not to have returned, the products subject of the complaint, at its own expense;

Borgo delle Tovaglie will refuse the complaint if the discrepancy denounced results not related to its responsibility or if the characteristic reported as defective is a characteristic of the product purchased, with particular reference to the tolerance in color and size.

2) In the event that following the analysis procedure referred to in paragraph 1) Borgo delle Tovaglie requests the return of the products subject to the complaint, to complete the request procedure the customer is required to follow the following instructions:

a) the products requested must be returned intact: they must not have been in any way used, washed, damaged, mistreated or otherwise modified in their characteristics, they must be in their original packaging and with the identification tag still attached.

b) in the event that the User intends to return several products that are part of the same order, these must be the subject of a single report and returned in a single shipment;

c) The name of the User, the order number and the indication that it is a "Return for discrepancy" must be indicated in the transport documents.

d) The products will be collected at the expense of Borgo delle Tovaglie. If the customer returns the products without a formal approval from Borgo delle Tovaglie, any expenses related to the return will be borne by him.

Any missing products must be notified immediately to the carrier upon delivery, no notification will be accepted at later times.

13. Privacy

Borgo delle Tovaglie respects the law and does not resell information to third parties. The data are requested at the same time and for the sole purpose of rendering a better service for all the services offered. For example: the data is used for booking at our Bistrot, for creating a profile on our E-commerce, for subscribing to our periodic newsletter. The components of the Website may use the information consensually given by users to improve the browsing experience and to produce aggregate statistical data, therefore for individual profiling.

14. Cookies

The website www.borgodelletovaglie.com uses cookies. Cookies are electronic files that record information relating to the User's navigation on the site (page consult, data and time of consultation, etc.) and that allow Borgo delle Tovaglie to offer a personalized service to its Users.
Borgo delle Tovaglie informs the User of the possibility of activating the creation of such files by accessing its Internet configuration menu. It is understood that disabling cookies will prevent the User from proceeding with the online purchase.

15. Access to the site and Intellectual Property Rights

The User has the right to access the website www.borgodelletovaglie.com to consult and make purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology remain the exclusive property of Borgo delle Tovaglie and are protected by intellectual property rights.
All trademarks (registered and unregistered), as well as any and all intellectual work, internationally identified or written sign, image, photograph, text or graphic and more generally any other intangible asset protected by laws and conventions on property intellectual and industrial property reproduced on the Site remain the exclusive property of Borgo delle Tovaglie, without the User having any rights over them from accessing the Site and / or entering into the Purchase Agreements. Any use, reproduction, even partial, modification, tampering of the same for any reason and on any medium is absolutely prohibited without the written license of Borgo delle Tovaglie, in favor of which all related rights are reserved exclusively.

16. Applicable law, competent court and dispute resolution

16.1 These General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, called the Consumer Code,.

16.2 For the resolution of any dispute relating to purchase contracts made on the Website, it is specified that Borgo delle Tovaglie adheres to the independent and institutional conciliation service, provided by the Bologna Chamber of Commerce, which allows to reach a satisfactory agreement , with the help of a neutral and competent conciliator, in a friendly and safe way, online.

16.3 However, it is understood that any dispute that should arise between the User and Borgo delle Tovaglie relating to the validity, execution, interpretation and termination of the sales contract perfected under these General Conditions, should an amicable solution not be found through the above reported conciliation procedure, will be devolved to the exclusive territorial jurisdiction of the Judge of the place of residence or domicile of the Consumer User, if located in the Italian territory. On the other hand, in the case of users who are not resident or domiciled in Italy, the parties expressly agree that any controversy in any case with these General Conditions will be devolved to the exclusive jurisdiction of the Court of Bologna, without prejudice, however, to Borgo delle Tovaglie's right to take actions before the Court. of the User's registered office and / or domicile.