10.1 – The legislation
Pursuant to Legislative Decree 206/2005 (“Consumer Code”), the Customer who purchases as a consumer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the goods.
Pursuant to Art. 59, letter c) of the Consumer Code, the right of withdrawal is not provided for goods made to measure or clearly personalized.
All items made to customer specifications cannot be returned or refunded, unless proven non-conformity or defect.
10.2 – Custom-made products
A central element of Borgo delle Tovaglie's policy is the creation of custom-made products.
Tablecloths, Curtains, Bedspreads, Duvet Covers, Sheets are made expressly following each order, handcrafted in Italy, for these products the right of withdrawal cannot be exercised.
10.3 Return and refund procedure
Send an email to info@borgodelletovaglie.com within 14 days of receipt (the date of collection by the courier will be valid) indicating:
- as the subject "Request for right of withdrawal"
- the number and date of the order
- your personal references
- the list of items you intend to return.
The return of multiple products belonging to the same order must be made in a single solution.
The transport documents must indicate the User's name, the order number and the indication that it is a "Return for Right of Withdrawal".
If the Right of Withdrawal is applicable, the products can be returned via courier to:
Borgo delle Tovaglie S.r.l. – Via Salvador Allende 1/F – 40069 Zola Predosa (Bologna) – Italy
The products must be returned intact, unused and unwashed, in the original packaging.
The return is at the user's expense and reponsibility.
Borgo delle Tovaglie will check the returned products upon acceptance and, if compliant, will refund the amount due as soon as possible and in any case within 30 days of receipt.
The refund will only concern the value of the returned products. Shipping costs, customs or other charges will not be refunded. In the event that there are costs not covered by the customer, these will be deducted from the value of the returned products.
If the right of withdrawal is not applicable, BDT will notify the Customer.
If the products are nevertheless returned by the Customer without BDT's prior approval, the Customer must promptly arrange for the pickup of the products by their own courier at the following address:
Borgo delle Tovaglie S.r.l. – Via Salvador Allende 1/F – 40069 Zola Predosa (Bologna) – Italy.
If the Customer fails to collect the products within 30 (thirty) days of the notification, Borgo delle Tovaglie reserves the right to retain both the products and any amounts already paid.
10.4 The Gift Card cannot be refunded under any circumstances.